Lisa Hanna says she experience the worst customer service in Jamaica recently at a Toll Booth.
According to the Opposition Spokesperson on Youth and Culture, the toll collector refused to accept a card payment after she realised she only had $2000 JMD cash and the fee was $2450.
“CASH ONLY … But why if you have a credit/debit card machine you won’t accept credit card/ debit payments for the toll?,” she questioned on Instagram.
“I had to wait for someone to drive from Kingston To Caymanas Toll with $450.00 because unless you have cash or US$ the Chinese will not let you through. It’s their policy. The sales agent was passive aggressive in her demeanor and said there was nothing she could do because even if I bought the pass for 30,000.00 it wouldn’t be activated to get me through the toll,” Hanna wrote.
“When the person arrived with the $450.00 a Supervisor finally called down to the sales office where I was to say that they will accept my payment via credit card. This was after I was prepared to buy a pass for the road which they estimated would cost me $30,000.00. I eventually made a credit card payment of $38,450.00 (2,450 toll, 6000 for the device & 30,000 for credit) to CHEC after feeling sever frustration with the customer service.”
“Why do our own Jamaican people make life so difficult for their own Jamaican people? Why won’t the Chinese Highway accept other forms of payment? Suppose it was a situation of life or death and a person just didn’t have the money? Why must we give people who are trying to give you money (or not) bad customer service in the sales office? CHEC needS to make back their money on their investment to build the road. But it’s no excuse for a Jamaican worker to give bad customer service. That’s the issue. I am calling on China Harbour to look at their toll policy. It’s already very expensive for us as motorists to use the highway but on top of it we receive bad customer service.”
“We don’t encounter this problem on the North South Highway …May 3, 2017 Thanks to the supervisor. I have formally made a complaint and offered suggestions to the CHEC head office.”